Guardian highlights cancellation issue - Mon 05th February 2018

There is nothing worse than having your holiday cancelled, but this can happen even with the biggest holiday booking companies, as shown in the article in the Guardian, below dated 13/01/18.

One common problem in this industry is double booking, whereby a holidaymaker books a villa or an apartment or hotel, only to find that it has been cancelled. Ordinarily you should expect a full explanation and alternative accommodation to be given, or a full refund if you prefer it. Certainly not what Booking.Com said to their client repeatedly, who was then forced to write in to the Guardian.

Apart from our own website listings, you will find us on many portals like Booking.Com, although you will find more information on our website than theirs, as well as more pictures.

In order to avoid double bookings the system at villaspain removes the villa from being available as soon as credit card details are given, as well as stops the data feeding to other portals.

In the event you were unfortunate to be subject to a cancellation by any operator, which was not necessarily even a double booking error, but because the villa had a major problem preventing it from being habitable, then an explanation should immediately be given as to what has occurred and suitable alternative accommodation can be offered to you.

This can be more of a problem if dealing with an individual owner directly, who would not necessarily have access to an alternative suitable quality property.

It should be said that cancellation is rare in the case a property becomes uninhabitable.

Posted by Bruce Gibson

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